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服务行业励志演讲稿

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发表时间:2020-10-15 20:57

岁月不居,天道酬勤”,十年的风雨历程,我公司所处的内外环境、服务对象、经营方式、管理体制等发生了巨大变化。从单一的高度理想化的企业价值形态,转变为服务国家、社会、企业和员工的多元而平衡的企业价值观念。从以单一的增值税专用发票防伪税控系统的推广与技术协作服务,逐渐形成了以防伪税控系统为主,以相关的计算机软件为辅的发展格局,并从事税收电子申报、企业管理现代化、财务电算化等领域的计算机软件及相关电子设备的研制、开发以及计算机网络系统的集成、技术咨询与服务等。面对复杂多变的内外环境和全球的金融危机,我公司依然健康发展,并取得很多可喜可贺的巨大成就。


今天的辉煌无疑于我们昨天的艰苦努力,而“优质的服务”正是我们成长的命脉。


如果说企业是一棵大树,那么优质的服务便是养料与水份,供给着大树的成长;


如果说企业是一位侠客,那么优质服务便是侠客手中锋利宝剑,纵横江湖,所向披靡。


大家都知道,顾客是企业生命之泉,企业必须提供高质量的服务来满足现有的、新的内部顾客和外部顾客的要求和愿望。“顾客是企业的生命之泉”,失去顾客的企业,是无法生存下去的。只有用良好的服务才能获得顾客,才能为企业,产品,经营赢得声誉。


企业的天职是提供良好的产品与服务。按照以往标准,制造业提供产品,服务业提供服务。但是,当今世界发展的一个明显趋势是制造业与服务业的混合。这种混合首先表现在企业既提供产品也提供服务。从20XX年起,《财富》杂志不再继续分别评选工业企业与服务企业,而是混合在一起评选。


但不管怎样,服务意识是企业生存的一个关键,除非你想放弃顾客,否则不要放弃服务。服务是一种神圣而充满魔力的东西,质量与服务是一个企业的生命所系,将质量与服务融入产品,就获得蓬勃旺盛的生机和无限广阔的市场,就能赢得全世界顾客的青睐。


服务是一种美丽高尚的东西。服务体现的是企业和顾客之间的平等。体现的是一种双赢式的平等协作关系。服务的热忱来自于从理性上对顾客的尊重。因为,企业的生存和发展都源于交换。是顾客用他们的钱换取企业的产品和服务,


服务是个完整的过程。企业的天职是提供良好的产品与服务,而服务不仅是产品销售的过程,还是把用户的意见反馈回企业的过程。顾客的需要就是企业的服务内容,产品必须有市场,同时,还要及时根据市场的新需求来改善产品,提高质量或开发新产品。顾客的需求往往是企业不断开拓、更新的坚强力量。


因此,不要把服务仅仅简单地定位于产品的售后服务。要想赢得顾客,服务无处不在。应该潜心关注顾客的心理,根据顾客的心理变化来设计和改进自己的产品,提供自己的服务。企业为顾客的服务应该是没有止境的,应该是无所不在的。


“意识决定心态,意识引导行为。只有充分认识到服务的价值和内涵,具备良好的服务意识和心态,才能谈得上高品质的服务行为”。优质服务离不开服务者发自内心的主动意识,对服务者而言,“要我服务”是很容易做到的,但“我要服务”却不是一件容易的事情。这是两种不同的工作态度,前者被动,后者主动;前者让服务缺少动力和热情,后者让服务充满生机和激情;前者没有自发的服务精神,只是做自己职责范围内的事情,服务者自己限制了自身的发展空间,而后者变被动服务为主动服务,用主动服务带来优质服务,使客户得到满意,从而树立了美好的企业形象,后者自身便拥有一种团体精神、一种集体意识,认为作为集体中的一员,便代表了集体的形象,自身有义务来塑造更好的企业形象。我们要学习这种主动服务的精神,学习国内外那些著名企业的服务精神,用我们的真诚、热情感染前来的“客户”,赢得“客户”的支持与信赖,这样才体现了工作的“人性化”。当服务成为了一种文化,一种习惯,我们将会收获到最有价值的东西,那就是更多的“客户”对我们工作的肯定与支持,对这个行业的满意与信赖。


“端正工作态度,不仅是职业道德的基本要求,也是成就个人理想的基本要求。优质的服务首先需要正确的服务态度,它反映的是服务的内涵,是服务的素质,同时也是服务的技术”。服务是一门深奥的学问,它需要我们用心与服务对象沟通,用实际行动来获取服务对象的认可。这些工作都需要我们基层工作人员的努力,我们要端正工作态度,增强服务意识,以“客户”利益为根本利益,设身处地为“客户”着想,用我们真诚的服务去获取更多“客户”的支持与信赖。


“一滴水的力量是有限的,只有汇入大海中,才能获得无穷的力量。”优质服务仅靠一个人的力量是远远不够的,我们要在这个集体中塑造出这种服务精神,只有这样,我们企业才能得到更好更快的发展。


在微利时代,90%的企业都是服务型的企业,多数员工从事的工作都包含着服务的因素,做好服务是企业生存的需要,做好服务是每一个员工的必备素质。 你的服务意识有多少,就会得到多少回报。如果你一点都没有,或是一点也不肯付出,而是工作散漫,以自我为中心,甚至孤傲自大。任何一个企业都不会把这样一个“毫无服务意识”的员工留在企业里的。


无论你的资格有多老,无论你的学历有多高,无论你的能力有多强,身为一名企业的职员,必须时刻提醒自己,要有服务精神。没有服务精神的员工必将被淘汰。


现代社会是一个信息时代、技术时代,更是一个服务时代。在商品质量日趋同化的今天,服务这一概念从幕后走到台前,成为商业大戏中的主角,整个社会已经从大生产时代过渡到了大服务时代。


现代的服务行业已不是单纯意义上的服务业了,而是一个囊括了社会上 90%的行业的一个整体,几乎所有的企业都存在服务因素。不光是银行、电信、房产、广告、家电制造等等,很多政府机关例如税务、民政等都包括在内的机构,都可以算是服务性行业。服务已经成为企事业单位的生命线。


服务是市场竞争的需要,是生存的需要,更是发展的需要。服务的核心思想是以用户为宗旨,不断为用户创造价值,并在这一过程中创造企业价值。服务的重要意义,在很大程度上比产品本身更加重要。将服务作为提升企业核心竞争力的工作来抓,用心去服务,与客户建立长期合作伙伴关系,才能达到持续进步的目的。


服务是贯穿于企业文化的一条重要纽带,是企业文化的重要组成部分。 “以客户为本”的观念要深入到每位员工的思想中,通过提供优质服务实现客户满意是每一位员工的责任,无论是工作在业务一线与客户直接接触,还是工作在后台支持部门,每一言、每一行都关系到服务水平,关系到客户满意。


大服务时代已经来临,在经营理念上完成从生产时代到服务时代的转变,才能在优胜劣汰的市场经济条件下持续走下去。在激烈的市场竞争中,谁的服务做得好,谁就能拥有顾客,服务赢天下。


回首过去峥嵘岁月,我们苦过、累过、笑过;我们经风雨,历坎坷,撒一路辛勤的汗水,留一路胜利的欢笑,载一路美好的希望;我们秉承“为客户提供优质的服务”的理念,以精益求精的态度生产我们的产品,以不断创新的精神拓展我们的事业,终于以良好的品质和卓越的服务,赢得了社会的广泛认可。但是,在工作中也存在着大量的问题,部分客户对我们服务还是不满意,产品质量不很完善等。我们必须自我反省,不能只看到功劳,而对工作中遇到的问题掉以轻心。问题出现了,我们就要认真去检讨,只有这样,我们才能在以后的工作中取得进步。


大漠飞沙,中流击水,浪遏飞舟!今天,我们正站在一个历史的关键点上。我们国家的经济已经持续三十年高速发展,政治稳定,社会保持着充分的活力,这是中国历史所罕见的盛世。国家的崛起,已经为我们提供了人生最好的舞台。美好的画卷,正待我们用青春的力量尽情地去书写!我希望我们,把握机遇,再创辉煌,让我们的人生在服务国家战略,为人民谋福祉的过程中熠熠生辉!


谢谢!


参考翻译:

Time does not live, God pays for work". In the course of ten years of ups and downs, the internal and external environment, service objects, business methods and management system of our company have undergone tremendous changes. From a single highly idealized corporate value form to Serving the diverse and balanced corporate values of the country, society, enterprises and employees. From the promotion of a single value-added tax special invoice anti-counterfeiting tax control system and technical cooperation services, it has gradually formed an anti-counterfeiting tax control system, with related The development pattern supplemented by computer software, and is engaged in the research and development of computer software and related electronic equipment in the fields of tax electronic declaration, enterprise management modernization, financial computerization and other fields, as well as the integration of computer network systems, technical consulting and services. In the complex and changeable internal and external environment and the global financial crisis, our company is still developing in a healthy way and has achieved many gratifying and great achievements.


Today's brilliance is undoubtedly the result of our hard work yesterday, and "quality service" is the lifeblood of our growth.


If an enterprise is a big tree, then high-quality services are nourishment and water supplying the growth of the tree;


If a company is a knight, then high-quality service is a sharp sword in the hands of knights, which is invincible.


Everyone knows that customers are the fountain of life of a company, and companies must provide high-quality services to meet the requirements and wishes of existing and new internal and external customers. "Customers are the lifeblood of an enterprise". An enterprise that loses its customers cannot survive. Only with good service can we gain customers and win the reputation for enterprises, products and operations.


The mission of an enterprise is to provide good products and services. According to previous standards, the manufacturing industry provides products and the service industry provides services. However, an obvious trend in today's world development is the mixing of manufacturing and service industries. This kind of mixing is first manifested in companies providing both products and services. Since 20XX, Fortune magazine will no longer continue to select industrial enterprises and service enterprises separately, but mix them together.


But in any case, the sense of service is a key to the survival of an enterprise. Unless you want to give up customers, don't give up service. Service is a sacred and magical thing. Quality and service are the life of an enterprise. By integrating quality and service into products, you will gain vigorous vitality and an infinitely vast market, and you will be able to win the favor of customers all over the world.


Service is a beautiful and noble thing. Service reflects the equality between enterprises and customers. It embodies a win-win relationship of equality and cooperation. The enthusiasm for service comes from rational respect for customers. Because the survival and development of enterprises all stem from exchange. It is customers who exchange their money for products and services of the company,


Service is a complete process. The bounden duty of an enterprise is to provide good products and services, and service is not only the process of product sales, but also the process of feedback of users' opinions to the enterprise. The needs of customers are the content of the company's services. Products must have a market. At the same time, products must be improved, quality improved or new products developed in a timely manner based on new market needs. The needs of customers are often a strong force for enterprises to continuously develop and update.


Therefore, do not simply position the service in the after-sales service of the product. To win customers, service is everywhere. Should concentrate on paying attention to the psychology of customers, design and improve their own products and provide their own services according to their psychological changes. The service of enterprises to customers should be endless and ubiquitous.


"Consciousness determines the state of mind, and consciousness guides behavior. Only by fully understanding the value and connotation of service and possessing a good service consciousness and mentality can we talk about high-quality service behavior." Quality service is inseparable from the self-consciousness of the server. For the server, "I want to serve" is easy to do, but "I want to serve" is not an easy task. These are two different work attitudes, the former is passive and the latter is active; the former makes the service lack motivation and enthusiasm, the latter makes the service full of vitality and passion; the former does not have a spontaneous spirit of service, just do things within the scope of their duties, serve The latter restricts its own development space, while the latter changes passive service to active service, and uses active service to bring high-quality service to satisfy customers, thus establishing a good corporate image. The latter has a kind of team spirit and unity. This kind of collective consciousness believes that as a member of the collective, it represents the image of the collective and has the obligation to shape a better corporate image. We must learn the spirit of active service, learn from the service spirit of those famous domestic and foreign companies, and use our sincerity and enthusiasm to infect the "customers" who come to win the support and trust of the "customers". Humanize". When service becomes a culture and a habit, we will gain the most valuable things, that is, more "customers" affirm and support our work, and their satisfaction and trust in this industry.


"Correct work attitude is not only the basic requirement of professional ethics, but also the basic requirement of achieving personal ideals. High-quality service first requires a correct service attitude, which reflects the connotation of service, the quality of service, and the technology of service." . Service is a profound knowledge. It requires us to communicate with our clients and use practical actions to gain the recognition of our clients. These tasks require the efforts of our grassroots staff. We must correct our work attitude, enhance our sense of service, take the interests of "customers" as our fundamental interests, put ourselves in the interests of "customers", and use our sincere service to obtain more "customers". Support and trust.


"The power of a drop of water is limited. Only when it sinks into the sea can you gain infinite power." Quality service is far from enough with the power of one person. We must shape this spirit of service in this collective. In this way, our company can develop better and faster.


In the era of meager profit, 90% of enterprises are service-oriented enterprises, and most of the work performed by employees includes service factors. Good service is the need for the survival of the enterprise, and good service is an essential quality of every employee. As much as you have a sense of service, you will be rewarded. If you don't have anything at all, or don't give up at all, you will work loosely, self-centered, or even arrogant. No company will leave such a "serviceless" employee in the company.


No matter how old your qualifications are, no matter how high your education is, no matter how strong your abilities, as a corporate employee, you must always remind yourself that you must have a spirit of service. Employees without service spirit will be eliminated.


Modern society is an information age, an age of technology, and even an age of service. Today, when the quality of goods is becoming more and more homogeneous, the concept of service has moved from behind the scenes to the front, becoming the protagonist in the commercial drama. The entire society has transitioned from the era of mass production to the era of mass service.


The modern service industry is no longer a purely service industry, but a whole that encompasses 90% of the industries in the society. Almost all enterprises have service factors. Not only banks, telecommunications, real estate, advertising, home appliance manufacturing, etc., many government agencies, such as taxation, civil affairs, etc., can be regarded as service industries. Service has become the lifeline of enterprises and institutions.


Service is the need of market competition, survival, and development. The core idea of the service is to create value for users continuously and create corporate value in this process. The importance of service is to a large extent more important than the product itself. Focusing on service as the work of enhancing the core competitiveness of the enterprise, serving with heart, and establishing long-term partnership with customers, can achieve the goal of continuous progress.


Service is an important link throughout the corporate culture and an important part of the corporate culture. The "customer-oriented" concept must be deeply embedded in the minds of every employee. It is every employee's responsibility to achieve customer satisfaction by providing high-quality services, whether it is working in the front line of the business and directly contacting customers, or working in the background support department Every word and every line is related to service level and customer satisfaction.


The era of great service has come. Only by completing the transformation from the era of production to the era of service in terms of business philosophy, can we continue to go forward under the market economy conditions of survival of the fittest. In the fierce market competition, whoever does a good job of service can have customers, and service wins the world.


Looking back on the past tumultuous years, we have suffered, tired, and laughed; we have been through the ups and downs, and we have sweated hard all the way, left the joy of victory all the way, and carried the beautiful hope all the way; we uphold the principle of "providing customers with quality service The concept of "", we produce our products with an attitude of excellence, and expand our business with the spirit of continuous innovation. Finally, with good quality and excellent service, we have won wide recognition from the society. However, there are also a lot of problems in the work. Some customers are still not satisfied with our service and the product quality is not perfect. We must reflect on ourselves, not just to see the merits, but to take lightly the problems encountered at work. When problems arise, we must seriously review them. Only in this way can we make progress in our future work.


Flying sand in the desert, hitting the water in the middle of the flow, and stopping the flying boat by the waves! Today, we are standing at a key point in history. Our country’s economy has been developing rapidly for 30 years, with political stability, and society maintaining sufficient vitality. This is a flourishing age rarely seen in Chinese history. The rise of the country has provided us with the best stage in life. The beautiful picture is waiting for us to write as much as we can with the power of youth! I hope that we will seize the opportunity and create more glories, so that our lives will shine brightly in the process of serving the national strategy and seeking the welfare of the people!


Thank you!


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